Frequently Asked Questions

  • Does the price include delivery and setup?

    We offer free delivery within 15 miles of 55369. Delivery fees apply for areas farther out. If you would like to know the delivery fee before paying the nonrefundable deposit, please email us!

  • When do you set up and pick-up?

    We set-up within 2 hours before your party. In the case you need a special delivery time, please let us know and we will do our best to accommodate. We pickup same-day after your event ends. e Source

  • What surfaces do you set up on?

    We can set up on grass, artificial turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, dirt and uneven surfaces.

  • Will the inflatables be clean?

    The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.

  • What is your cancellation policy?

    If you need to cancel more than 72 hours in advance of your original event date, a one-time courtesy rescheduling of your non-refundable deposit is allowed.

    If you need to cancel less than 72 hours in advance, your deposit will be forfeited and the rental will be charged in full.

  • Anything else to know?

    There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. Adult supervision is always required.

  • What form of payment do you accept?

    We do require a non-refundable deposit to reserve your date and accept both credit card or debit card. Remaining payment can be made by either credit card, debit card, or cash. If you pay cash, please have full amount ready.

    Payment in full is required during the time of your delivery.

  • Do you require a deposit?

    We require a $20 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.